Shipping & Fulfillment

• Shipping your order: All orders are processed and shipped within 1-5 business days of order placement with tracking number provided to your email. During sale periods our processing time may be delayed and can be as long as 10 business days
  • Estimated Transit Time: (subject to courier delays)
    • Canada: 3-9 business days
    • USA: 4-8 business days
    • International: 5-20 business days (subject to destination country)

Made to Order

• Products labeled “Made to Order” are custom-crafted by our factory once your order is placed, and will be shipped immediately after production is complete.
• The standard production window is 4–6 weeks from the order date.
• once production is complete, the shipping process will follow our standard policy shown above
• Standard Made to order shipping time is 5 - 8 business days

Tracking & Assistance

• Track: A tracking number is emailed as soon as your order ships and you can see live updates on the tracking page on our website
• Stay Updated: Any delays to your order will be directly communicated through email or SMS
• Support: For inquiries, visit the contact us page on our website.

Returns & Exchanges

• Policy: Refer to our Return Policy for pre-order specifics.

Questions? Our customer service team is ready to assist. Contact us at: cs@jannathi.com